Refund & Cancellation Policy

At TravelSutra, we understand that travel plans may change. Our cancellation and refund policy is as follows.

Cancellation by Customer

Cancellation requests must be submitted in writing via email or WhatsApp.

Cancellation charges may apply depending on:

• Airline policies

• Hotel policies

• Tour operator policies

• Time remaining before departure

Refunds

Refunds, where applicable, will be processed after deducting cancellation charges and non-refundable expenses.

Refund processing typically takes 7–14 business days, depending on payment method and supplier policies.

Non-Refundable Services

The following may be non-refundable:

• Flight tickets

• Visa fees

• Travel insurance

• Hotel reservations marked as non-refundable

• Government taxes and service fees

Cancellation by TravelSutra

If TravelSutra cancels a tour due to unforeseen circumstances, customers will be offered either:

• An alternative travel option, or

• A refund as per supplier policies.

Force Majeure

TravelSutra is not responsible for cancellations or interruptions caused by the following:

• Natural disasters

• Floods

• Earthquakes

• Political unrest

• Government restrictions

• Pandemics

• Airline operational issues

• Other events beyond our reasonable control